We try to cover all types of services that your company may need when working with the products we offer. The services offered include the services of our company, the services of the product developer company, and the services of our partners.
Main service
Integration
Support
Training
The goal is to adapt each employee of your company to work in the NetSuite system.
In addition to traditional face-to-face training, we offer online courses provided By NetSuite University.
Free and advanced courses.
Setup and implementation
The set of services associated with the product implementation largely depends on the chosen solution and the complexity of the business processes that are planned to be implemented in the product. Different companies may require different types of services:
Data transfer
When you switch to NetSuite, you usually have the task of migrating data from systems that were previously used. This task is divided into several stages: exporting data from another system, structuring and cleaning data, and importing data. The complexity of the task depends on whether there are interfaces for uploading data from another system and whether the data structures match.
Website design
1. The design of the site. If you need to develop an individual site design or transfer the design of an existing site, rather than creating a site using built-in templates.
2. Design of the card file of goods and services offered in the e-Commerce store. This is a related task that design agencies can also perform.
System implementation
Integration with other systems
Support for NetSuite Products
NetSuite offers three support options. All customers are offered a free 60-day maintenance package "NetCARE 60 days free". As part of this package, you can send questions/get answers from NetSuite support. All work on updates/upgrades, data backup, and scheduled maintenance is also free of charge. For those who need A higher level of support, NetSuite offers a platinum, Gold, or Silver NetCARE package.
| Platinum | Gold | Silver | |
| Phone support | Free number 24х7 | Free number 24х7 | |
| Support time | 24х7 Globally | 24х7 Globally | 8.00 - 19.00 on work days |
| Central access to the client portal | yes | yes | yes |
| Online registration of support requests | yes | yes | yes |
| Response time (response) | 2 hour's | 2-4 hour's | 4-6 hour's, on work days |
| Response time (call back) | 2 hour's | 2-4 hour's | 4-6 hour's, on work days |
| Personal support Department employee | yes | ||
| Personal program Manager | yes | ||
| % of the solution cost | 37.5 % | 27.5 % | 22.5 % |
• All settings and improvements are transferred automatically when the version is updated
• Support services are provided by NetSuite (English)
• "Gold" – phone and email support
• "Silver" – email support
• IGate support is available in Russian
Training services
The goal is to adapt each employee of your company to work in the NetSuite system. In addition to traditional face-to-face training, we offer online courses provided By NetSuite University: